Help

It is waiting in your Library, at the front of the reports shelf, marked "Use". Say who it should be written for, yourself or someone else, even someone not saved in your account. Writing starts as soon as you confirm. A bought report has no expiry date and stays available even without a plan.

Usually an hour, and up to 48 hours. You can leave the page: the report is shelved in your Library once written, and an email lets you know.

In your Library, on the natal reports shelf. Each report can be read online and downloaded as a PDF from its page. It stays there as long as your account exists.

Yes. When you use the report, choose a saved person or enter their birth details. A person entered this way is not added to your list: they stay with their report in your Library. You confirm that you have their agreement to save their details.

Correct the time from the person's page, or from your own. The calculations follow at once. A report already written is kept as it is, and its page says it was written with the earlier details. For a version that takes the correction into account, you need a new report: the one your plan gives each year, or one you buy.

A report already written stays in your Library and can still be read. A report bought on its own and not yet used stays available too. Only the report included in the plan is lost if it was not used before the plan ends.

In one click, from Plan and purchases, with no need to write to us. The plan stays active until the end of the paid period, then stops, with no further charge. Your data and your reports stay in your account.

It is the name of the Member plan taken at the introduction offer price. It includes what the Member plan listed on the day you subscribed, and that price is kept at every renewal for as long as your subscription stays active. The name and the price end with the subscription. If you change plan or billing period, the new choice is billed at the price displayed that day, which is the introduction price while it is offered. The terms of sale set out each case.

It depends on what has already been used. A plan is refunded on request within 14 days of its first payment. A renewal does not open a new period. If its report was already written, the report's value at the member price and the share of the period already used are deducted. A plan change can be undone within the 14 days after it. You then go back to the previous plan, and the change is refunded, less the part already used and less the value of a report written thanks to it. A report bought on its own is refunded within the same 14 days as long as it has not been written. Once written, it no longer is. After 14 days, the paid period is no longer refundable, except in some places of residence for a yearly subscription, as the terms of sale set out.

For a plan, the refund you are owed is offered when you cancel it, in Plan and purchases, with its amount shown before you confirm. For a report bought on its own and not yet written, you ask from its receipt, when it offers it, in Plan and purchases, within 14 days of the purchase. In any other case, write to support@merastra.com. An accepted request is refunded within 14 days, to the same payment method.

They belong to your sign-in account. Settings, opened by the gear at the end of your space's tabs, leads to its page, where you can change them.

From Settings, at the bottom of the page. Everything is erased at once, your sign-in included, and a running subscription stops the same day. Only the payment records the law requires us to keep remain, for six years.

Yes. Write to support@merastra.com: we send it within 30 days, in a reusable format.